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UX design, research and strategy 

For the last 10+ years, I've helped startups and large companies like Google deliver better customer experiences.
 

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Let's work together to understand the needs and motivations of your customers. 

Understand your customers

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User research helps you get to know your customers: what they need, want and what problems you could be solving for them.

 

I provide a full range of user research services, including usability testing, the creation of evidence-based personas and user journey maps, user interviews, analytics reviews and ethnographic research.  

I can help you:

  • Ensure your new product/feature is something users want

  • Discover who your customers are, and what makes them tick

  • Uncover why your site has low conversion rates

  • Understand how to attract new customers

  • How you can make your product/service resonate better with customers 

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UX design is the user-centred approach to solving your business challenges. 

I work collaboratively with clients throughout the UX design process to ensure a shared vision. 

 

I can help you:

  • Design a product that aligns with both customer and business goals

  • Make evidence-based decisions through engagement with your users

  • Prototype ideas to evaluate with users and iterate quickly

  • Find low-effort, high rewards product improvements

Design for your customers

Reach more customers

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Now that we understand your customers let's reach more of them. 

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I help my clients develop content and marketing strategies that align with their customers' needs. 

I can help you:

  • Get scrappy and maximize your reach with a slim marketing budget

  • Properly communicate the value of your product or service

  • Improve website conversions

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